Privacy Policy - Maddy-Melbourne

PRIVACY POLICY – MADDY-MELBOURNE

Effective as of: 10 September 2025

1. INTRODUCTION

Welcome to Maddy-Melbourne.
We value your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website or make a purchase.

2. WHO WE ARE

Maddy-Melbourne is a registered Australian trading name and fashion brand, not an individual person.
Our products are shipped directly from our main fulfilment warehouse to customers in Australia and New Zealand.

For any privacy-related inquiries, please contact us at:
📧 maddy-melbourne@outlook.com

3. INFORMATION WE COLLECT

We collect the following types of personal information when you interact with our website or make a purchase:

  • Name, address, phone number, and email

  • Payment and billing details (processed securely via third-party payment providers)

  • Order details and delivery preferences

  • Device information such as IP address, browser type, and cookies (for site analytics and fraud prevention)

We only collect information that is necessary to process your order, improve our services, or comply with legal obligations.

4. HOW WE USE YOUR INFORMATION

Your personal information may be used for the following purposes:

  • To process and deliver your order

  • To communicate updates, such as order confirmations and shipping details

  • To respond to customer inquiries or requests

  • To improve website functionality and user experience

  • To comply with Australian law and prevent fraudulent activity

We will never sell or rent your personal information to third parties.

5. DATA SHARING

We may share limited information with trusted service providers solely to fulfil your order — for example:

  • Shipping carriers (for delivery)

  • Payment processors (for secure transactions)

  • Customer support platforms (for communication management)

All third parties we work with are required to handle your information securely and in compliance with the Australian Privacy Act 1988 (Cth).

6. DATA STORAGE & SECURITY

Your information is stored securely using encrypted systems and protected from unauthorised access.
We retain your personal data only as long as necessary for the purposes described above or as required by law.
Payment details are processed via secure, PCI-compliant gateways and are never stored on our servers.

7. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies to enhance your shopping experience, analyse performance, and personalise content.
You can adjust your browser settings to decline cookies, but this may limit certain website functions.
For more information, please refer to our Cookie Policy (if available).

8. ACCESS, CORRECTION & YOUR RIGHTS

Under the Australian Privacy Principles (APPs), you have the right to:

  • Request access to your personal information

  • Ask for corrections if your information is inaccurate

  • Request deletion of your data where appropriate

To exercise any of these rights, please contact:
📧 maddy-melbourne@outlook.com

We will respond to your request within a reasonable timeframe, typically within 20 working days.

9. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our internal practices.
The latest version will always be available on this page, and continued use of our website constitutes acceptance of the updated policy.