Terms & Conditions – Maddy-Melbourne
TERMS AND CONDITIONS
TERMS & CONDITIONS – Maddy-MELBOURNE
Effective as of 10 September 2025
1. OVERVIEW
Welcome to Maddy-Melbourne, a registered Australian fashion brand (“we”, “us”, “our”).
Maddy-Melbourne is a trading name and represents our brand, not an individual person or physical store.
By accessing this website or purchasing from us, you agree to these Terms & Conditions (“Terms”), together with our Privacy Policy, Shipping Policy, and Refund Policy.
If you do not agree, please discontinue use of the site.
By placing an order, you confirm that you have read and agree to our Shipping, Refund and Privacy Policies.
2. COMPLIANCE WITH AUSTRALIAN LAW
We operate in accordance with Australian law, including the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 and the Privacy Act 1988 (Cth).
Nothing in these Terms removes or limits your statutory rights under these Acts.
3. PRODUCTS & PRICING
We aim to ensure all product descriptions, photos and details are accurate and current.
Minor variations in colour, texture or size may occur due to manufacturing differences, lighting or screen settings.
Prices, stock availability and promotions are subject to change without notice.
We reserve the right to decline or limit any order, including where misuse, error or suspected resale is identified.
4. ORDERS & FORMATION OF CONTRACT
All listings on this website are invitations to purchase.
When you place an order, you make an offer to buy the selected product(s).
A binding contract is formed once your order has been accepted — for example, when processing begins or a shipping confirmation is issued.
5. ORDER CHANGES & CANCELLATIONS
Orders are processed automatically and quickly.
Requests to cancel or amend must be made within 10 minutes of checkout.
After that period, we cannot guarantee changes or cancellations, as processing and fulfilment may already have begun.
6. SHIPPING & DELIVERY (SUMMARY)
Estimated delivery timeframes and tracking updates are outlined in our Shipping Policy.
Delivery times are approximate and may vary due to courier processing or external factors.
Our logistics process operates through trusted fulfilment partners based in Asia.
This allows us to maintain product availability while keeping prices fair for our customers.
Risk transfers to you once the parcel is delivered to the address provided at checkout.
7. RETURNS & REFUNDS (SUMMARY)
Our Refund Policy explains eligibility, process and timeframes for returns.
We comply fully with the Australian Consumer Law, offering repair, replacement or refund where a product is faulty, damaged in transit, or not as described.
Returns for other reasons are handled in line with our policy and sustainability principles.
8. SIZING
Sizing guides on each product page provide approximate measurements for reference.
Small variations are normal in garment production and do not constitute a defect.
9. PAYMENT & ACCOUNT INFORMATION
You agree to provide accurate and up-to-date billing, delivery and payment details.
We may decline, limit or cancel any order at our discretion, including for suspected fraud or misuse.
10. THIRD-PARTY TOOLS & LINKS
This site may include links or tools operated by third parties.
These are provided “as is” and “as available”, without endorsement or responsibility for their accuracy or performance.
Use of any third-party services is entirely at your own discretion.
11. INTELLECTUAL PROPERTY & USER CONTENT
All content on this website — including designs, text and images — is owned by Maddy-Melbourne or our licensors.
By submitting feedback, reviews or media, you grant us a non-exclusive licence to use that content for service and marketing purposes in line with our community standards.
12. WARRANTIES & LIABILITY
Except as required by Australian law (ACL), our website, products and services are provided “as is” and “as available.”
To the maximum extent permitted by law, Maddy-Melbourne is not liable for any indirect, incidental or consequential loss caused by events beyond our reasonable control, including courier delays or data interruptions.
13. PRIVACY
We handle personal information in accordance with the Privacy Act 1988 (Cth).
For details on how we collect, store and protect your data, please see our Privacy Policy.
14. UPDATES TO THESE TERMS
We may revise these Terms from time to time.
The latest version will always be available on this page.
Continued use of our website after updates constitutes acceptance of the revised Terms.
15. GOVERNING LAW
These Terms are governed by the laws of Australia.
Any disputes will be subject to the non-exclusive jurisdiction of the Australian courts.
16. CONTACT INFORMATION
Maddy-Melbourne Customer Support
✉ maddy-melbourne@outlook.com